We completely respect your privacy. We are particularly sensitive to privacy issues on the Internet, including our digital applications and provide this statement so you know about our online information practices and understand how we treat the information we receive about you from the Internet.

Consent

By using the http://www.wellbalance.ca website, you consent to the practices described in this statement.

Type of information we collect

Personal information is collected from you only when it is reasonably necessary for a business purpose.  After purchasing one of our products or services, or signing up for a free event, newsletter or webinar the personal data we may hold about you is as follows:

(a) Health information. We may collect information for a coaching appointment about the health, medical history, prescriptions, allergies and other information about an individual;

(b) Personal information. We may collect personal details such as an individual’s name, location, date of birth, or family details;

(c) Contact information. We may collect information such as an individual’s email address, telephone number, postal address and other information that allows us to contact the individual;

(d) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;

If unsolicited personal information is received that is not necessary for one or more of our business functions or activities, we will destroy the information as soon as practicable, provided it is lawful and reasonable to do so.

Why we collect personal information

Personal information is collected from you when it is reasonably necessary for a business purpose. Any information we collect may be used in one of the following ways:

•To improve your individual experience (your information helps us to meet your individual needs now and in the future)

•To distribute publications (the name and email address you provide may be used to send periodic emails, including information, updates and related product or service information)

•To improve our website (information and feedback we receive from you helps us to improve our website offerings)

•To respond to feedback (we may contact you in response to feedback submitted to us)

How we protect your information

We take all reasonable precautions to protect an individual’s Personal Information from unauthorised access, misuse, loss, interference, and modification. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services.

Use and disclosure of information

•We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law

•We will not disclose or sell an individual’s Personal Information to unrelated third parties under any circumstances.

•We would only release your information when a release is appropriate to comply with the law.

•We may utilise third-pay service providers (such as Gmail from Google, Inc., and MailChimp from The Rocket Science Group LLC) to communicate with an individual and to store contact details about an individual. These service providers may be located outside of Canada.

Cookies

When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer.  This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register.  It also enables us to keep track of services you view so that, if you consent, we can send you news about those services.  We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate.

We use this to research our users’ habits so that we can improve our online services.  Our cookies do not collect personal information.  If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.  We may log IP addresses (that is, the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.

Opting out and Unsubscribing

An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services we provide. If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email that can be used. If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us by sending an email to michelle@wellbalance.ca. In some circumstances you may request to have your personal information deleted from our database, as long as there is no overriding legal reason we must retain it.

Updating your information

You may, at any time, request access to the personal information, which we hold about you, by sending an email to michelle@wellbalance.ca. We will respond to such request within a reasonable time of it being received by us. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.

GDPR rights for EU residents

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection Laws in relation to your personal data:

• • The right to be informed – that’s an obligation on us to inform you how we use your personal data;

• • The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;

• • The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;

• • The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);

• • The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;

• • The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);

• • The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and

• • Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

• • These rights are subject to certain rules around when you can exercise them.

• If you wish to exercise any of the rights set out above, please contact us at michelle@wellbalance.ca

Third party links

We may include or offer third party products or services on this website. These third party sites have separate and independent privacy policies. As such, we have no responsibility or liability for the content and activities of these sites. We do however seek to protect the integrity of our website and brand reputation and welcome any feedback about these linked sites.

Feedback and complaints

If you wish to provide feedback regarding this privacy policy or make a complaint, you should contact us by email at michelle@wellbalance.ca. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations carried out and the outcome of your complaint.

Purchases

Should you make any purchases through WellBalance, you confirm that by accessing and downloading your purchased digital material, you waive any 14-day right to cancel laws and that they are no longer valid.

Any used 1-on-1 coaching and consulting time is non-refundable.

Disclaimer

The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this website is for general information purposes only. You should not use the information available on our through the wellbalance.ca website for diagnosing or treating a health problem or disease.

We make no representation and assume no responsibility for the accuracy of information contained on or available through this website, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this website with other sources, and review all information regarding any medical condition or treatment with your physician.